Impossible to work with!

1. Move ahead of the blame game
Do not get into direct accusations or blaming a single person for any blunder. Often, indirect language works because it puts the focus away from any one person and gets focus towards the problem at hand. A small change in words here and there will do good. For example, instead of saying 'You need to complete the report by xyz time', try 'Reports must be completed by xyz time.'

2. Feedbacks work
When somebody misses the deadline; let them know what's in store for them and for the company. That would ensure he or she has an idea of how ugly things can get with delays.


3. Add a personal touch
E-mails may be great when you are in no mood to speak with someone. But it's very easy and vulnerable to come across as sharp and rough with wrong words used. Use the phone or drop by their cabin to address sensitive issues.


4. Keep it brief
While discussing problems, make sure you keep it short and direct. It minimises the stressful situation at both ends.


5. Handling a whiner
Let's face it. You cannot change a whiner but definitely keep a check on your interactions with them. Stay clear of open-ended questions. Limit your greetings to 'Good Morning' and 'Good Evening.' And who says you can't be busy all the time, right?


6. Do your homework
You are going in to voice an idea or a report to your boss. And fumbling at key issues can get you in a lot of difficulty, especially for that boss who is waiting to find something to pick on you. And the only way out is getting a through research by your side.


7. Don't complain
Think before you speak. Bring out negative issues only if you plan to rectify them. Complaining for the sake of complaining can leave a bad impression and create an unhealthy environment.


8. Let go off your anger
It may be hard to let go off your feelings but at many occasions, that's the best way out. A good way to get rid of them is to write how you feel on a piece of paper and tear it off. Does sound kiddy but does work for those looking to drain those memories out.


9. Don't take it personally
Keep it separate. A criticism (constructive or intended) of your work is not a criticism of you. Don't let it come in your way of good self-esteem.


10. Stick to the points
When ever you got to discuss something with a difficult co-worker, write down the main points and stick to them. No matter how many times does the conversation drifts away, come back.


11. Keep people in the loop
Keep your co-workers and bosses updated about every small development, maybe like a new deadline. Or else they can react negatively.


12. Deal with a screamer
Tell the person that the screaming just makes the situation even more difficult and that there cant be a consensus till the screaming stops. Also remind him / her how unprofessional it is.


13. Watch your language
Your own words can either create or solve a problem. Don't make an already situation worse by using harsh words or even abusing the person. Use neutral words. A more diplomatic way would be to sympathize with the person, saying, "I understand it's difficult for you to deal with this situation."


14. Create measurable goals for difficult employees
These goals should be measurable and specific rather than vague. Don't expect your employees to achieve illogical standards in a short time. Give them the necessary period to put in that effort to get the desired results. For example, instead of saying, “I expect you to improve your attitude,”say, “There will be no more incidents of raising your voice to another employee."

15. Stop gossip
If other people around you can't stop gossiping, at least you can. Respond to the gossip with surprise and leave it over there. Don't indulge in it and take it forward. Gossipers just want to stir up trouble but if you make sure that you won't respond, they will move on and the damage will be limited.


16. Be friendly without getting too close
You need not be the best of friends with everyone at work and need not gel with everyone. And yes, it's perfectly ok. It is more important to have a friendly and cordial relationship with your coworkers, but for the needed emotional fulfillment, look outside work.


17. Cultivate small talk
Small talks can break that initial barrier and also make sure that you won't be a stranger charging at them in alarming situations. Ask them about simple things like music, movies and hobbies. It need not be a fun-filled exercise. But some cordial sharing of informal information is fine.


18. Keep your temper
The most important trick, do not raise your voice, whatsoever. Keep your voice normal, because there are high chances that the other person will be highly tempted to go overboard. Not only does it keep the tempo even, it also actually forces the person to listen.


19. Dish out compliments
It's a human tendency to look at other's mistakes and dish them out with great ease. However, what's difficult and more important is to look at what's right in the person. An optimistic attitude in life goes a long way. It's just fair, isn't it?


20. Stay open-minded
When someone criticises you, regardless of how you feel about them, think about it with an objective idea. Be responsive and consider improvement. It's actually an opportunity for growth.
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